All bookings at KD Studios require full payment upfront to secure your session.
We understand that plans can change. If you need to cancel or reschedule your booking, please contact us as early as possible. Our cancellation and refund policy is outlined below.
72 hours or more
Full refund
Cancellations made at least 72 hours before your scheduled booking qualify for a full refund. You may also reschedule your booking once, subject to availability, without incurring an additional charge.
24–71 hours
50% refund
Cancellations made between 24 and 71 hours before your scheduled booking qualify for a 50% refund of the booking fee.
Less than 24 hours
No refund
Cancellations made less than 24 hours before your scheduled booking are not eligible for a refund.
Same-day cancellations & no-shows
No refund or credit
No refunds or booking credits will be issued for same-day cancellations or failure to attend a scheduled booking.
Late arrivals
Your booking starts and ends at the agreed time, regardless of your arrival time. Late arrivals will not receive an extension or partial refund. Please ensure you allow sufficient time for setup and pack-down within your booked session.
If KD Studios needs to cancel
In the unlikely event that KD Studios needs to cancel your booking, you will be offered either a full refund or the option to reschedule for an alternative date agreed with you.
Need to change or cancel a booking? Please email us at hello@kdstudios.uk, including your booking reference and scheduled appointment date. We’ll be happy to assist. Please note: Cancellation requests must be submitted in writing. Refunds will be processed to the original payment method.
